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Case-based learning:
alone or in a group.

HBH Municipality of Amsterdam
Animation Video E-learning
The challenge
Characteristics of the question
Need for training on more complex issues Current knowledge and required knowledge do not match Case-based learning to facilitate transfer to practice Learning solution that can be taken individually or in groups

Hands-on practice with complex behaviors

How can we make employees aware of their own behaviors in practice, and how can we raise their level of knowledge in an approachable way to match the increasing complexity of counseling? With that question, Hulp Bij Huishouden (HBH) in the Municipality of Amsterdam approached us.

Regular employees within the HBH increasingly work with people who have certain problems, but who do not (or no longer) qualify for (O)GGZ. Consider aging accompanied by cognitive decline, such as dementia. Or people struggling with mental health, addiction or psychosocial problems. This may cause their behavior to be/become complex. The target group’s level of knowledge does not always match what is needed to deal with these behaviors.

By developing an approachable, case-based learning solution, participants can practice complex situations in a hands-on, safe environment. Making mistakes in this regard is not a bad thing. Participants follow three sample scenarios centered around fictional, needy Amsterdam residents. They learn to recognize signals, become aware of their own actions and the impact they can make with them. The module can be taken individually or in groups, to encourage conversation, reflection and sharing of experiences.

The result
The solution
Low-threshold module makes learning accessible Realistic real-life scenarios thanks to input from target audience Visual design combines photography and illustrations Custom sound design for added experience and motivation

Combination of photography and illustrations

To complete the three practice scenarios, we gathered input from the target audience itself. What signs of problems do they encounter in housekeeping assistance? And where are the potential bottlenecks or complexities? The visual style of the module is a combination of photographic style and illustrations. Because of the sensitivity of the subject, it is not desirable to use photos and names of “real” people. On the other hand, you want to provide the scenarios in the most realistic context possible. By combining photography and illustration, you can answer this.

Custom sound design for extra experience

The Help with Household module includes a custom sound design. For example, personas have voices and non-content pages (such as the home page and menu) contain typical Amsterdam sounds, such as the famous streetcar signal. This custom sound design adds to the experience, bringing the learning solution to life and increasing motivation to learn.

Are you looking for ways to increase the knowledge level of your target audience? We like to think with you, who knows, we may have the solution! Please contact us, and we can talk about it sometime without obligation.

Maximise potential
Equalize current and required level of knowledge?
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