Hands-on practice with complex behaviors
How can we make employees aware of their own behaviors in practice and how can we raise their level of knowledge in an approachable way so that it matches the increasing complexity of assistance?
With this question, Hulp Bij Huishouden (HBH) in the Municipality of Amsterdam approached us.
Regular HBH employees increasingly work with people who have certain problems, but who do not (or no longer) qualify for (O)GGZ.
Think of aging accompanied by cognitive decline, such as dementia.
Or people who struggle with psychological problems, addiction or psychosocial problems.
This can lead to their behavior being/being complex.
The level of knowledge of the target group does not always match what is needed to deal with this behavior.
By developing an approachable, case-based learning solution, participants can practice dealing with complex situations in a practical and safe environment.
Making mistakes here is not a bad thing.
Participants follow three example scenarios around fictional, needy Amsterdam residents.
They learn to recognize signals, become aware of their own actions and the impact they can make.
The module can be followed individually or in groups, to stimulate discussion, reflection and exchange experiences.
Combination of photography and illustrations
To complete the three practice scenarios, we gathered input from the target group itself.
What signals of problems do they encounter in domestic help?
And where are the possible bottlenecks or complexities?
The visual style of the module is a combination of photographic style and illustrations.
Because of the sensitivity of the topic, it is not desirable to use pictures and names of “real” people.
On the other hand, you want to present the scenarios in as realistic a context as possible.
By combining photography and illustrations, you can provide an answer to this.
Custom sound design for extra experience
The Hulp bij Huishouden module includes custom sound design.
For example, personas have voices and non-content pages (such as the home page and menu) contain typical Amsterdam sounds, such as the famous streetcar signal.
This customized sound design adds to the experience, making the learning solution come to life and increasing motivation to learn.
Are you looking for ways to increase the knowledge level of your target audience?
We would love to think with you, who knows, we may have the solution!
Please contact us, so we can talk about it without any obligation.
View other cases
